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Privacy Policy

Last updated: 19 January 2026

This Privacy Policy explains how NAYA (a brand owned and operated by EPIC Express) collects, uses, stores, and shares information when you use nayalife.in and any related services (collectively, the “Platform” / “Services”).
If you do not agree with this Policy, please do not use the Services.

1) Who We Are

Brand: NAYA
Website: nayalife.in
Contact: [email protected]

2) Information We Collect

A) Information you provide directly

We may collect the following when you use the Services:

  • Account / lead details: your name, email address, and WhatsApp number
  • Quiz information: your responses submitted in the NAYA quiz (used for lead capture and to share relevant next steps)
  • Support communications: information you share when you email us (and the conversation history)
  • Future payments (when launched): if/when we introduce paid offerings, payment-related details needed to complete transactions (payments will be processed via Razorpay or another payment provider, as applicable at that time)
B) Information collected automatically

When you visit our website, we may automatically collect standard technical information such as:

  • IP address (approximate location may be inferred from this)
  • Device and browser information
  • Log data (date/time of access, pages viewed, interactions)
  • Cookies and similar technologies (see Section 5)
C) Sensitive personal data

We do not ask you to provide sensitive personal data (for example: health data, government ID numbers, biometrics, etc.). Please avoid sharing such information through forms, email, or messages.

3) How We Use Your Information

We use your information to:

  • Provide and run the Services (including the quiz and lead capture)
  • Communicate with you (including updates, reminders, and responses to your queries)
  • Send marketing and promotional messages via email and WhatsApp (you can opt out — see Section 7)
  • Maintain safety and prevent misuse, fraud, or security incidents
  • Improve our website and user experience using analytics and feedback
  • Comply with legal obligations (if applicable)

We aim to collect and use only what is reasonably necessary for these purposes

4) Coaches / Mentors Access (Need-to-Know)

If NAYA involves mentor-led sessions or cohorts (including sessions conducted on tools like Zoom), we may share limited information with relevant coaches/mentors strictly on a need-to-know basis, such as:

  • Lead list details
  • Quiz answers
  • Cohort/session progress (if applicable)

If a support query requires mentor input, we may forward or share only the relevant details needed to resolve it.

5) Cookies, Analytics, and Tracking

We use cookies and similar technologies to help the site function, understand usage, and improve performance. This may include:

  • Google Analytics (GA4)
  • Meta Pixel
  • Microsoft Clarity

These tools may collect information like pages visited, device/browser details, approximate location, and interactions on the site.

Your choices: You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.

6) Sharing of Information (No Sale)

We do not sell your personal information.

We may share information only in these limited cases:

A) Service providers (processors)

We may share information with trusted service providers who help us run the Services, such as:

  • Website hosting providers (e.g., WP Engine)
  • CRM / backend operations providers (e.g., GoHighLevel / GHL)
  • Email providers (e.g., Gmail/Google Workspace)
  • Video meeting tools for sessions (e.g., Zoom)
  • Analytics and advertising technology providers (e.g., Google, Meta, Microsoft)
  • Payment processors (e.g., Razorpay, when paid services launch)

These providers are permitted to process information only to perform services for us (and not for their own independent purposes, except as allowed under their own policies and applicable law).

B) Legal requirements

We may disclose information if required by law, court order, or a valid request by a government authority.

C) Business transfer

If EPIC Express is involved in a merger, acquisition, restructuring, or sale of assets, user information may be transferred as part of that transaction, subject to appropriate safeguards.

D) With your consent

We may share information when you explicitly ask us to or consent to it.

7) Your Choices and Rights

Depending on applicable law and how you use the Services, you may have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
Marketing opt-out
  • Email: You can unsubscribe using the link in our emails (when enabled).
  • WhatsApp: Opt-out instructions will be shared in the message flow (method may be updated as we finalize the system).

To make any request, email us at [email protected].

8) Data Retention and Deletion

We retain your information only as long as necessary for the purposes described in this Policy, unless a longer retention period is required by law.

If you request deletion, we will delete your profile/lead record and associated personal information where reasonably possible, subject to:

  • Required legal/accounting retention (if applicable)
  • Security, fraud-prevention, or dispute-resolution needs

If we introduce community/public posting features in the future, we may anonymize public contributions rather than delete them completely (where appropriate), so they are no longer linked to you.

9) Security

We use reasonable administrative, technical, and organizational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10) Minors

NAYA is intended for users aged 18+.

If a user is under 18, a parent/guardian should provide consent and supervise usage. If we become aware that personal information has been collected from a minor without appropriate consent, we may delete it.

11) Cross-Border Processing

Although EPIC Express is incorporated in India, some of our service providers may process or store data in other locations depending on their infrastructure. By using the Services, you understand that your information may be processed in jurisdictions outside your state/country of residence.

12) Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the “Last updated” date.

13) Contact

For privacy-related questions, email [email protected]